Privacy Policy

1. Introduction

This Privacy Policy outlines how TrueCanna (“we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you visit our website and interact with our services. We are committed to ensuring the privacy and security of your personal information.

2. Information We Collect

2.1. Personal Information: We may collect personal information such as your name, email address, phone number, shipping address, and billing information when you create a loyalty account, place an order, or contact us.

2.2. Usage Data: We collect information about how you use our website, including your IP address, browser type, and device information. We may also use cookies and similar technologies to collect data about your browsing activity.

3. How We Use Your Information

3.1. Order Processing: We use your personal information to process and fulfill your orders, including shipping and payment processing.

3.2. Communication: We may use your contact information to communicate with you about your orders, provide customer support, and send you updates about our products and promotions with your consent.

3.3. Analytics: We use data analytics to improve our website and services, such as understanding user preferences and optimizing website functionality.

4. Disclosure Of Your Information

4.1. Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in processing payments, shipping orders, and other business operations.

4.2. Legal Requirements: We may disclose your information when required by law, such as in response to a court order or legal process.

5. Your Choices

5.1. Account Information: You can update or delete your account information by contacting us at [email protected].

5.2. Marketing Communications: You can opt out of receiving marketing communications from us by following the instructions provided in the communications or by contacting us.

6. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of online transmission or storage is completely secure, and we cannot guarantee the absolute security of your data.

7. Children's Privacy

Our website is not intended for use by individuals under the legal age for cannabis and related products in their jurisdiction. We do not knowingly collect personal information from children.

8. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting an updated version on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at [email protected]

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